Customer Service Agent applicants have rated the interview process at TELUS Digital with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 56.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 8 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at TELUS Digital overall takes an average of 16 days.
Common stages of the interview process at TELUS Digital as a Customer Service Agent according to 3 Glassdoor interviews include:
Phone interview: 40%
Skills test: 40%
Personality test: 20%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at TELUS Digital (Guatemala City) in Nov 2023
Interview
Fue muy rápido todo el proceso, me hicieron tres entrevistas, dos para saber mi nivel de inglés y la tercera fue para ver mi capacidad para la cuenta. En esta última me hicieron una breve simulación.
Interview questions [1]
Question 1
Tell me about a moment where you had to stay calm?
I applied online. The process took 2 weeks. I interviewed at TELUS Digital (Bucharest, Bucuresti) in Jun 2025
Interview
The interview was in 3 phases. The language test, the HR interview and a mock conversation with a manager who pretended to be a customer. The last conversation was in both languages needed for the job.
Interview questions [1]
Question 1
They asked me how will I deal with difficult customers.
The process took 2 days. I interviewed at TELUS Digital (Plovdiv)
Interview
The interview process was slow, and very unprofesional. I had a broken right arm and they made me write an essay of 400 words with that hand, but other than it was alright.