I applied in-person. I interviewed at TP (Boca Raton, FL) in Feb 2015
Interview
They don't care who they hire as long as you are able to answer communicate verbally and work computer you're good. Very easy process. Just stay calm and act professional. Go with the flow
Good interview nice experience. Versant and accent with operations round. Manager is good and hr is also good. Provided good guidance. Fast process completed in less than half day. Having good experience
Interview was easy 2-3 easy question but they completely misrepresented the job. They do not tell you up front you have to take and pass a personal lines licensing test and if you fail you are terminated.
Interview questions [1]
Question 1
They asked how many years customer service experience I have. They claim the job is just customer service however you have to pass a personal lines licensing exam that is very difficult to pass and they are not transparent to tell you if you fail the test you are terminated.
The interview process was straightforward and professional. It started with an HR screening discussing my background, work experience, and availability. The interviewer also assessed my communication skills, problem-solving abilities, and customer service mindset through situational questions. The process was completed within a few stages and feedback was provided in a reasonable timeframe.
Interview questions [1]
Question 1
How would you handle an angry customer who is dissatisfied with the service?
Customer Service applicants have rated the interview process at TP with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 73.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 123 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service according to 123 Glassdoor interviews include:
Skills test: 17%
Phone interview: 15%
Personality test: 14%
Background check: 14%
One on one interview: 12%
Presentation: 7%
Drug test: 5%
IQ intelligence test: 5%
Other: 5%
Group panel interview: 4%
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