Customer Service Representative (CSR) applicants have rated the interview process at TP with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 6 days to get hired, when considering 1,723 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Representative (CSR) according to 1,723 Glassdoor interviews include:
Skills test: 17%
Background check: 14%
One on one interview: 13%
Personality test: 13%
Phone interview: 12%
IQ intelligence test: 9%
Drug test: 9%
Presentation: 6%
Other: 4%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
Very laid back. Prepare your answers for most of the frequently asked questions in an interview. Also, prepare to elaborate on your experiences based on your resume. They will most likely base the hiring decision on your ability to answer the questions efficiently. No buckles, not many filler words, and your good.
Interview questions [1]
Question 1
What do you consider your biggest professional achievement and why?
Relativamente tranquilo. Mas, só havia vagas para trabalhar em fechamento de turno e não fiquei por isso. Pois alem disso horário, era em uma teleperformance muito longe da minha casa.
After assessment, you will be interviewed by recruiters. The interview process is easy. They will just ask about your experiences. It only lasted for more or less 20 minutes. Just be yourself and be confident.
Interview questions [1]
Question 1
Common questions like tell me about yourself and experience
I applied in-person. I interviewed at TP (Cebu City) in Jul 2026
Interview
What I liked most was how professional the interviewer was. Whenever I struggled to answer, she patiently reminded me of the situation and encouraged me to think through the problem instead of rushing me. It made the interview feel supportive and helped me give my best responses.
Interview questions [1]
Question 1
A financial scenario where a customer's card was debited with an unauthorized purchased.