Customer Service Representative applicants have rated the interview process at TP with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 1,724 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Representative according to 1,724 Glassdoor interviews include:
Skills test: 17%
Background check: 14%
One on one interview: 13%
Personality test: 13%
Phone interview: 12%
IQ intelligence test: 9%
Drug test: 9%
Presentation: 6%
Other: 4%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
The interview questions were relevant to the BPO industry, focusing on my communication skills, problem-solving abilities, and my adaptability to a fast-paced environment. The interviewers were interested in understanding how I handle customer interactions and my ability to work as part of a team.
Interview questions [1]
Question 1
Tell me about yourself. What are your strengths and weaknesses? Why do you want to work for this company? Can you describe your relevant experience? Where do you see yourself in 5 years? How do you handle stress and pressure? Give an example of a time you faced a challenging situation at work and how you resolved it. What motivates you?
Relativamente tranquilo. Mas, só havia vagas para trabalhar em fechamento de turno e não fiquei por isso. Pois alem disso horário, era em uma teleperformance muito longe da minha casa.
After assessment, you will be interviewed by recruiters. The interview process is easy. They will just ask about your experiences. It only lasted for more or less 20 minutes. Just be yourself and be confident.
Interview questions [1]
Question 1
Common questions like tell me about yourself and experience
I applied in-person. I interviewed at TP (Cebu City) in Jul 2026
Interview
What I liked most was how professional the interviewer was. Whenever I struggled to answer, she patiently reminded me of the situation and encouraged me to think through the problem instead of rushing me. It made the interview feel supportive and helped me give my best responses.
Interview questions [1]
Question 1
A financial scenario where a customer's card was debited with an unauthorized purchased.