Customer Service Representative Trainee applicants have rated the interview process at TP with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative Trainee roles take an average of 2 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Representative Trainee according to 12 Glassdoor interviews include:
Skills test: 18%
Background check: 16%
Personality test: 16%
One on one interview: 14%
IQ intelligence test: 9%
Phone interview: 9%
Drug test: 5%
Other: 5%
Presentation: 5%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 days. I interviewed at TP (Cebu City) in Nov 2023
Interview
The interviewer was very accommodating as well as the whole Teleperformance Recruitment Hub Team. They helped me acquire my requirements by giving me a flow to follow. You can reach out to them easily.
Misleading recruiters, We were promised that we are interviewing for a different position but in the end it is all for customer service representative. Recruiters just want to reach their quota, They don't care about you.
I applied through an employee referral. The process took 1 day. I interviewed at TP (Novaliches, Quezon City) in Jun 2025
Interview
The interview process was great because the interviewers give chance to retake for those who failed on the assessment. They are very understanding and kind in answering our doubts. They also offer us compensation that agents deserve.
I applied in-person. The process took 1 day. I interviewed at TP (Cebu City) in Feb 2025
Interview
The interview process was quick and one day process only. The interview questions were easy and you can definitely pass as long as you answer the questions properly and honestly.