Basic questions like tell me about my self, strength and weakness ,questions related to cv, 2 rounds of interviews one with the hr and one the Team leader of the process
I applied online. I interviewed at TP (Quezon City, Quezon City) in Jan 2026
Interview
The interview process was smooth and fast. It will just take within a day for you to get hired. I highly recommend to all applicants who wants to work in the BPO industry. The next day will be your pre medical examination and your job offer.
There is No technical Questions. Most of the questions are situation based Questions and some common Questions. Difficulty level is easy. For this role mainly Focus on your communication skills.
I applied in-person. I interviewed at TP (Calcutta)
Interview
1st and 2nd Round. They both have a long idle waiting time. I came at 11pm, 1st round was at around 2-2:30pm and then nd round was 6pm. They announced the result around 7-7:30pm.
Obviously there were a lot of people so it does take time, Though it felt like I did a full office hour for even before getting started.
Interview questions [1]
Question 1
Personal Question,
What I know about CSA
Comfortable with Night Shift or not.
My location, if not nearby 25km of office able to relocate or not.
Customer Service Associate applicants have rated the interview process at TP with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 73.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 1 day to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Associate according to 6 Glassdoor interviews include:
Personality test: 18%
One on one interview: 18%
Drug test: 12%
Presentation: 12%
Background check: 12%
Skills test: 12%
Group panel interview: 6%
IQ intelligence test: 6%
Other: 6%
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