Great, quick and easy, it was a zoom call during aep season, and then another call to check your computer requirements, they do provide equipment and webcam and etc, must connect to a router
The process took 4 weeks. I interviewed at TRANZACT in Sep 2025
Interview
The interview process was short and precise, informative yes, but I still left feeling as though I didn’t have a thorough understanding of the job. Management was professional but the existing employees being onlookers was odd.
I applied online. The process took 2 weeks. I interviewed at TRANZACT (Maryland City, MD) in Sep 2023
Interview
Easy Telephone Asked like 5 questions Told about the process Training is 5 intense days- there are quizzes and final exam. If you fail, you will need to re-take training. They provide 2 monitors and other equipment.
Interview questions [1]
Question 1
Tell a time where you experienced a difficult customer Do you have full availability
Member Care Representative applicants have rated the interview process at TRANZACT with 1.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 62.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Care Representative roles take an average of 23 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at TRANZACT overall takes an average of 13 days.
Common stages of the interview process at TRANZACT as a Member Care Representative according to 3 Glassdoor interviews include:
Skills test: 22%
Phone interview: 22%
Personality test: 11%
Drug test: 11%
Group panel interview: 11%
Background check: 11%
One on one interview: 11%
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