Customer Service Representative applicants have rated the interview process at TTEC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 593 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Representative according to 593 Glassdoor interviews include:
Skills test: 16%
Drug test: 13%
Background check: 13%
Phone interview: 12%
Group panel interview: 11%
One on one interview: 9%
Personality test: 9%
Presentation: 8%
IQ intelligence test: 7%
Other: 2%
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I applied through other source. The process took 1 day. I interviewed at TTEC (Phoenix, AZ) in Oct 2016
Interview
Asinine. Start out with a "Computer Assessment" that had virtually no bearing on the job you were going to do. Terrible instructions in the assessment program gave low scores on the assessment. Human resources "person" was a total incompetent racist. This had to be one of the worst places to interview with, let alone think of being an employee at. When the "assessment" review came back, you were not offered the job you were applying for, but were offered a "commission outbound sales" position. I will not stand for "bait and switch" tactics, especially by an employer.
Interview questions [1]
Question 1
The only question asked was whether or not I would accept their "bait and switch" job offer.
The interview process with TTEC was not as organized as I expected. I applied for the position and received an email to complete the required assessment the same day. After completing the assessment, I received a text message inviting me to schedule an interview with their Virtual Recruiter. The virtual interview was extremely easy and questions were based on past experiences in customer related roles and how well I handled telephone calls or in-person interactions with angry customers. After the virtual interview, I was asked to take an assessment that I had already completed and to schedule an interview. Each time I check the company website to schedule an interview, the slots are already filled.
Interview questions [1]
Question 1
My past experiences in customer related roles and how well I handled telephone calls or in-person interactions with angry customers.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.