I applied online. I received several assessment tests for customer service, english, and math skills. Once I passed those assessments, I was then sent an email to schedule a webcam interview. It was a group interview with numerous people being interviewed at the same time. We were then instructed towards the end to look at our email for another webcam interview request later that week. I received the email and scheduled the 2nd webcam interview. This 2nd interview was also group, but if you get to this stage, they will ask if you accept the job offer. Background tests and paperwork has to be turned in before an official job offer can be made. Also, you'll receive emails every step of the way with detailed instructions. I was impressed with that. It seemed very professional and set my mind at ease. I had to do a user ready test to test my headphones and make sure they are compatible. They were luckily. Keep in mind, equipment for the computer and also the headphones has to be compatible with TeleTech. Once you get to this step for the user ready test, wait for a popup that will take 5-15 minutes to show up. I made the mistake of quickly exiting. I received an email days later saying I hadn't completed the user readiness test yet. I contacted chat support and they informed me I didn't do the test and told me to wait 5-15 minutes for the popup to appear. They were very friendly. Eventually I got it all situated. I also had to turn in my paperwork, my scanned IDs, and they did the background check. Once the assessment tests, interviews, paperwork, and background test went through I was offered an official job offer. I just had to complete step 4 for a certificate and was given instructions for Orientation and actual training. It's considered seasonal and part time where you work anywhere from 20-35ish hours depending on business needs. Also, the pay was $10.25 per hour. But if you perform well, you can try applying for other jobs in the company if you're looking for something more permanent.