I applied in-person. I interviewed at TTEC (New York, NY) in Aug 2012
Interview
Agent was warm and courteous. Briefly explained job requirements, asked if I had a reliable means of transportation, and if I had graduated H.S. or if I had my GED. Agent reviewed my resume, and asked a few clarification questions about positions that I had previously held. Agent asked why I thought the company should hire me.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest