I applied through a recruiter. The process took 1 week. I interviewed at TTEC (Sofia, Sofia (city)) in Sep 2014
Interview
The interview process was well organized. I was recruited by an agency and as such the process was greatly facilitated. The recruitment agency prepared me for the interview.
The interview itself was well organized and the person who interviewed me was efficient.
The language validation was also made during the interview process.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.