I applied through an employee referral. I interviewed at TTEC (Quezon City, National Capital Region) in Jan 2016
Interview
As far as I can remember, the first interview was after listening to a call, they asked me few questions about how the call went, if the consultant did well, was the issue resolve, if there is anything consultant could have done, if I was the consultant will I do the same or not. Then after I pass that and the online examination, I can remember I was interviewed regarding my previous job experiences, why I applied to Teletech, my goals in life, what's my weakness, what can I contribute to the company, those stuff.
Interview questions [1]
Question 1
They asked if I can cope with changes, how I cope with it and if I am okay with that.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.