Customer Service Representative applicants have rated the interview process at TTEC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 593 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Representative according to 593 Glassdoor interviews include:
Skills test: 16%
Drug test: 13%
Background check: 13%
Phone interview: 12%
Group panel interview: 11%
One on one interview: 9%
Personality test: 9%
Presentation: 8%
IQ intelligence test: 7%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 weeks. I interviewed at TTEC in Jul 2012
Interview
The complete hiring process took about a month and a half. I originally applied for an inbound sales representative, but during the offer call it turned out to just be an inbound customer service rep job. I am pretty flexible so I had no complaints, but those who had done the initial interview and wanted sales because of the commission were told they had a few positions left and that they could possible fit them in.
The process pretty much went like this: -received email stating they had receive my application -email saying my application had been accepted -email checking if my computer met their work requirements -email asking me schedule a date for my interview -email letting you know if you were offered the job or not -email testing your computer requirement again -offer call invitation (you then schedule a date like you did with the interview -offer letter and then a slew of email about drug testing, I-9, etc.
And that's pretty much it, you find out when you start during your offer call. The interview process wasn't bad at all. You start with a general overview of the company and their requirements, they ask everyone what hours they are looking for, but it's likely you won't get them anyway. It's pretty much the needs of the company they are contracting with. Then each applicant is taken to the side (virtually) and interviewed. Then you can hang up. So don't be nervous, if you are dedicated and have patience, anyone can be a good customer service rep.
Interview questions [1]
Question 1
There weren't any unexpected questions, basically they asked about past experience in customer service or call centers. Then they wanted to know what qualities you believe make a good customer service rep.
The interview process with TTEC was not as organized as I expected. I applied for the position and received an email to complete the required assessment the same day. After completing the assessment, I received a text message inviting me to schedule an interview with their Virtual Recruiter. The virtual interview was extremely easy and questions were based on past experiences in customer related roles and how well I handled telephone calls or in-person interactions with angry customers. After the virtual interview, I was asked to take an assessment that I had already completed and to schedule an interview. Each time I check the company website to schedule an interview, the slots are already filled.
Interview questions [1]
Question 1
My past experiences in customer related roles and how well I handled telephone calls or in-person interactions with angry customers.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest