The interview is a Zoom meeting with about 30 other people. A few videos are played that don't really tell you anything about the job or company. We were split into groups of five ish people and a person asked questions from a script and we took turns answering. The interviewers couldn't really answer questions about the job or even what we would be doing. It was a strange experience but not stressful or anything.
Interview questions [1]
Question 1
I was asked whether I had experience working as a CSR, experience working remotely, then a cliche interview question-when did you overcome a challenge and how did you do it.
I applied in-person. The process took 1 day. I interviewed at TTEC (Santa Rosa, Laguna) in Feb 2013
Interview
Interview process was mediocre at most. The process was mostly focused on English proficiency rather than critical thinking. The thing is, a lot of people have prepared scripts before coming in to an interview. The best thing that a company can do would be to ask diverse questions that will test an individuals capability to think and solve problems in real time.
I applied online. The process took 6 weeks. I interviewed at TTEC (Montreal, QC) in Mar 2023
Interview
It’s quick and easy. Set of 20 people on a zoom call. You will be asked where do you live, can you do full time, are you on school, and are you available weekends?
I applied online. The process took 2 weeks. I interviewed at TTEC (Atlanta, GA) in Mar 2023
Interview
Easiest interview ever. Usually in a group setting, they explain the position and ask if everyone is fine with it. Then usually an offer letter would be sent within 1-2 days.
Interview questions [1]
Question 1
Depending on the project, Have you done this kind of work before?
Customer Service Representative II applicants have rated the interview process at TTEC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative II roles take an average of 6 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Representative II according to 12 Glassdoor interviews include:
Skills test: 16%
Drug test: 14%
Group panel interview: 14%
Background check: 14%
One on one interview: 9%
Presentation: 9%
Phone interview: 9%
IQ intelligence test: 9%
Personality test: 7%
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