I applied online. The process took 1+ week. I interviewed at TTEC (San Fernando, Pampanga) in Jun 2011
Interview
The Application and Selection process is pretty straightforward. Just go to their website and apply. They use Taleo, so it is easy to upload a resume and answer the questions. You would receive an e-mail and a call. References would be required. Upon arriving at the site, you would undergo a basic test of hearing and typing. Mostly computer knowledge tests and call handling tests. Then you would have your first and only interview, depending on your interviewer, would be light and easy. Mostly talking about yourself and checking whether you English speaking skills are up to par for calls. After the interview, you'll receive a call or text for you to come back for contract signing, drug tests and OJT.
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Other Customer Service Representative Interview Reviews for TTEC
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.