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      TTEC

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      WFH Customer Service Interview

      Feb 14, 2018
      Anonymous Interview Candidate
      Grand Rapids, MI
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at TTEC (Grand Rapids, MI) in Feb 2018

      Interview

      After going through the application/hiring process for almost a month, I got an offer to interview online and with a webcam if available. I thought I was going to interview one on one, or a group interview via webcam. Got all gussied up, arrived and there were six other people in the room, and the webcam was not needed (after they said it was). Each of us were asked the same two questions, and we answered accordingly. There was one know-it-all in the interview blabbing away (there's always one), and it lasted about 30 minutes. Easy as pie, so I just knew I would be chosen, I'm very well-qualified for the positions, but NOPE, I got an email the next day stating thanks but no thanks. I am baffled as to why, and I met all of their stringent requirements, i.e., equipment, internet, phone, experience. The computer check was the most thorough one I've experienced, and I've done a lot of work from home.

      Interview questions [1]

      Question 1

      What was your work experience during the last two to three years. What would your most recent employer say about you using one to two words.
      1 Answer
      1

      TTEC interviews FAQs

      • Common stages of the interview process at TTEC as a WFH Customer Service according to 1 Glassdoor interviews include:

        Presentation:  50%

        Group panel interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(2408) ;
        2. Customer Service Representative (CSR)(818) ;
        3. Team Leader(165) ;
        4. Licensed Insurance Agent(160) ;
        5. Team Lead(152) ;
        6. Insurance Agent(127) ;
        7. Customer Service Agent(122) ;
        8. Customer Service(114) ;
        9. Sales Representative(100) ;
        10. Technical Support Representative(97) ;
        11. Fraud Analyst(87) ;
        12. Customer Service Representative (CSR) II(84) ;
        13. Customer Service (CSR)(78) ;
        14. Inside Sales Representative(78) ;
        15. Talent Acquisition Specialist(78) .


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