I applied online. The process took 1 day. I interviewed at TTEC (Denver, CO) in Jun 2007
Interview
I applied for a telecommuting position, and along with the application had to answer some questions via an automated system over the phone. These included questions about how I would handle situations with customers as well as an evaluation of my phone voice and demeanor. The other basic skill assessments (typing test, computer literacy etc.) were fairly easy and straightforward.
Following that phase, progress stalled a bit and it took the company forever to get back to me after I applied. I actually had to phone the recruiting office to see if I was still being considered for a position. Once I did that, I had a phone interview with a recruiter within weeks of the call. She was pleasant, helpful, and answered everything I asked about the position she offered me.
Interview questions [1]
Question 1
The questions answered over the automated line about how you would handle specific situations with customers. The time to respond was limited, which required quick thinking and articulation of how you would assist the customer.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.