I applied online. The process took 1 day. I interviewed at TTEC (Montreal, QC) in Jul 2017
Interview
The process was lengthy compared to the gravity / difficulty of the questions that were asked.
The wait time was long and the first evaluation was to check the typing skills, followed by a general understanding of Canada's geography.
I was introduced to the recruiter only after clearing this stage and the discussion with the recruiter lasted only 10 mins, which encompassed questions like my status in Canada, if i was available to work starting from Sunday to Saturday between 7 am to 12 am and how soon could i join the team - once answered, I was told I was hired and need to come in again the next day to documents.
The lack of questions being asked about my previous experience is something that upset me, but i was happy to land a job - as it is my first role here in Montreal, QC.
All in all the process was easy, just too long.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.