I applied through a recruiter. The process took 1 day. I interviewed at TTEC (Ciudad de Mexico) in Jan 2018
Interview
A little bit long than expected but It was the first time I applied in an interview like this so, it was interesting, fun, and, necessary to know the levels of skill from the potencial new employee
Interview questions [1]
Question 1
Customer care, solve problem skill, to speak english and spanish, availability
La verdad la entrevista fue rapida, si el mismo dia tienen la respuesta si entraste o no, yo la verdad el mismo dia que fui con mi cv y me hicieron los examenes de ingles ya me tenian aprobado, yo me tarde un poco mas porque habia oferta en la campaña de Doordash y acepte esperar una respuesta
Interview questions [1]
Question 1
¿tienes experiencia? (no necesaria)
¿algun medicamento o droga que consumas?
On Point well executed, trained Recruiters they are very knowledgeable with the criteria they are looking for an agent. focuses on behavior (Past behavior) to determine how you deal with difficult task
Interview questions [1]
Question 1
Difficult Situation that you have to deal with and how did you manage it
Group interview, zoom information session about position and salary, if you decide to continue then there is a 2nd interview in another zoom room. After the 2nd interview, an offer is made to accept or decline.
Customer Service Agent applicants have rated the interview process at TTEC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 11 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Agent according to 10 Glassdoor interviews include:
Skills test: 17%
Group panel interview: 13%
Background check: 13%
Phone interview: 10%
Drug test: 10%
Personality test: 10%
Other: 10%
One on one interview: 7%
Presentation: 7%
IQ intelligence test: 3%
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