I applied online. The process took 2 days. I interviewed at TTEC (Springfield, MO) in Oct 2012
Interview
Initial communication and interview timing were all handled online and by email. Only after the application did I receive a call to be invited to an interview. The interview was preceeded by an assessment. After passing the assessment (test of analytical, mathmatical and office skills) I was offered an interview.
The interview was fairly simple and consisted of:
Can you work any time?
What made you choose TeleTech?
What do you know about cell phones - this questioning time had specific questions but I don't remember them all.
Interview questions [1]
Question 1
Can you think of a time where you handled or took charge of a situation that a change in the outcome?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.