I applied online. The process took 4 days. I interviewed at TTEC (Greeley, CO) in Sep 2012
Interview
Applied online and instantly (within a business day) received an email asking me to set up an interview. There was the option of 4 interview times Monday - Friday. I was a little surprised no one personally contacted me or set up an interview.
When I arrived to the interview there were a few other people there to be interviewed as well. We were given a test over the computer to test our previous knowledge about technology, customer service, and general common sense. The test was fairly easy and the questions I seemed to not know seemed unimportant in the test.
After getting a high enough score on the test, I was finally called back for an interview.
The first questions had to do with troubleshooting.. for example "what would you do if someone couldn't get their computer to work".
The questions led into more "about me" and general interview questions. These questions all seemed to blend together and basically was the same question over and over. During this part of the interview, I believe the point was just to see how you react under pressure.
Interview questions [1]
Question 1
"Tell me a time when you had to overcome a difficult obstacle"
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest