I applied online. The process took 4 days. I interviewed at TTEC (Paducah, KY) in Jun 2018
Interview
It was a 2-part interview. First part was with 2 members of Talent Aquisation with basic interview questions. They also gave a scenario of the types of calls that postion takes and ask how you would handle it. They also give you an online assessment. Second part of the interview was a group interview with a Team Lead to go more into the types of calls the position takes and the importance of customer service.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest