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      TTEC

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      Help Desk Technician Interview

      May 23, 2019
      Anonymous employee
      Las Vegas, NV
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at TTEC (Las Vegas, NV) in Nov 2018

      Interview

      It was a typical interview. Again this was an entry level Tier I help desk support associate position. The hiring manager was interested in one’s disposition and previous work experience and describing details of work involved during those roles to determine if a candidate was a good fit for the current position.

      Interview questions [1]

      Question 1

      Describe the way you helped a customer resolve a technical issue.
      Answer question

      TTEC interviews FAQs

      • Help Desk Technician applicants have rated the interview process at TTEC with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Help Desk Technician roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
      • Common stages of the interview process at TTEC as a Help Desk Technician according to 1 Glassdoor interviews include:

        IQ intelligence test:  14%

        Phone interview:  14%

        Drug test:  14%

        Personality test:  14%

        Presentation:  14%

        One on one interview:  14%

        Skills test:  14%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(2408) ;
        2. Customer Service Representative (CSR)(818) ;
        3. Team Leader(165) ;
        4. Licensed Insurance Agent(160) ;
        5. Team Lead(152) ;
        6. Insurance Agent(127) ;
        7. Customer Service Agent(122) ;
        8. Customer Service(114) ;
        9. Sales Representative(100) ;
        10. Technical Support Representative(97) ;
        11. Fraud Analyst(87) ;
        12. Customer Service Representative (CSR) II(84) ;
        13. Customer Service (CSR)(78) ;
        14. Inside Sales Representative(78) ;
        15. Talent Acquisition Specialist(78) .


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      Jobs at TTEC

      2 jobs in United States
      Executive Director, Public Sector Information Security & Compliance Officer
      Austin, TX
      ·
      $102K - $163K /yr
      (Glassdoor est.)
      View job
      Real Time Specialist Workforce Management
      Charlotte, NC
      ·
      $15 - $15 /hr
      (Employer provided)
      View job
      View all Help Desk Technician Jobs