I applied online. The process took 3 days. I interviewed at TTEC (Springfield, MO) in Jul 2013
Interview
Applied online. Couple days later co called to set up interview. Went into interview guy explained the position to me asked if I wanted full or part time. I did say full as well as on my app. He was with the best buy side. asked a few techy questions. then sent me back the next day for the offer. The offer was for best buy but part time for $10 an hour.. the hourly is capped no incentives they say.
Other Customer Service Representative Interview Reviews for TTEC
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.