I applied in-person. The process took 1 week. I interviewed at TTEC (Temple, TX) in Jan 2019
Interview
It was a really fast interview, canned questions. They hired me right on the spot. First you listen to a recorded call and screen to see how the advocates job is like. Then you sit down with HR for a 15 minute interview. Most that are interview will get hired if they can pass the drug test.
Interview questions [1]
Question 1
Basic questions like, have you worked in a call center before. Tell me how you would handle an angry customer, etc.
Customer Service Advocate applicants have rated the interview process at TTEC with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advocate roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Advocate according to 2 Glassdoor interviews include:
Background check: 20%
Drug test: 20%
Skills test: 20%
Group panel interview: 10%
IQ intelligence test: 10%
Personality test: 10%
Presentation: 10%
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