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      TTEC

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      At Home Technical Support Interview

      Sep 19, 2019
      Anonymous Interview Candidate
      Birmingham, AL
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at TTEC (Birmingham, AL) in Sep 2019

      Interview

      Clicked link from Glassdoor - Applied on site. Received email to take a quick test to determine very basic Windows knowledge... then one to download PC testing tool that ensures the PC is up to their minimum requirements. About a week later, received an invitation for a web ex type interview. This interview is held with multiple candidates. You must have a web cam.

      Interview questions [5]

      Question 1

      How would you handle a difficult customer
      Answer question

      Question 2

      How do you answer a question that you do not know the answer to
      Answer question

      Question 3

      How do you handle criticism from customers and from coworkers and team leads
      Answer question

      Question 4

      What would be the most difficult challenge of working remotely assisting customers
      Answer question

      Question 5

      What is the importance of keeping up with current technology
      Answer question

      Jobs at TTEC

      13 jobs in United States
      Customer Service Representative – Financial Services
      Oklahoma City, OK
      ·
      $19 - $19 /hr
      (Employer provided)
      View job
      Lead Customer Service Representative - Walk In Center
      Portsmouth, VA
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      Team lead/Trainer Hybrid
      Oklahoma City, OK
      View job
      Team Lead, Service Delivery
      Oklahoma City, OK
      ·
      $50K - $83K /yr
      (Glassdoor est.)
      View job
      Temporary Team Lead
      Austin, TX
      ·
      $20 - $22 /hr
      (Employer provided)
      View job

      TTEC interviews FAQs

      • At Home Technical Support applicants have rated the interview process at TTEC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
      • Candidates applying for At Home Technical Support roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
      • Common stages of the interview process at TTEC as a At Home Technical Support according to 1 Glassdoor interviews include:

        Group panel interview:  50%

        Presentation:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(2408) ;
        2. Customer Service Representative (CSR)(818) ;
        3. Team Leader(165) ;
        4. Licensed Insurance Agent(160) ;
        5. Team Lead(152) ;
        6. Insurance Agent(127) ;
        7. Customer Service Agent(122) ;
        8. Customer Service(114) ;
        9. Sales Representative(100) ;
        10. Technical Support Representative(97) ;
        11. Fraud Analyst(87) ;
        12. Customer Service Representative (CSR) II(84) ;
        13. Customer Service (CSR)(78) ;
        14. Inside Sales Representative(78) ;
        15. Talent Acquisition Specialist(78) .


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