I applied online. The process took 1 week. I interviewed at TTEC (Raleigh, NC)
Interview
The interview happened via zoom with over 40 applicants. It took longer than specified: 45 minutes became 1 hour and a half. Interviewer asked a few basic questions and then became very vague about the actual workings hours but asked about shift preferences.
Interview questions [1]
Question 1
Why apply for this job? Why did you leave your previous job? Describe your previous job in a few details.
I applied online. I interviewed at TTEC (Nashville, TN) in Aug 2021
Interview
It went well. Fast process, good communication, polite interviewer. Done over a call, and was sufficient. I recommend giving it a try if you get the opportunity. I liked it.
I applied through a staffing agency. The process took 2 weeks. I interviewed at TTEC (Ahmedabad) in Mar 2021
Interview
The overall process was good. The process took almost 15-20 days.
1) HR interview
2) Grammar Test
3) Comprehension Round and E-commerce Test
4) Chat Round
5) Operation Round
One should prepare well for the Chat Round because this round is the one where you get rejected.
Interview questions [1]
Question 1
Basic questions like introduce yourself, why do you want to join BPO, etc.
Long and drawn out but almost a guarantee to get the job if you pass the required test for the job offer. There office is in a crappy part of town is why I received the job offer and didn’t accept
Interview questions [1]
Question 1
Long and drawn out but almost a guarantee to get the job if you pass the required test for the job offer. There office is in a crappy part of town is why I received the job offer and didn’t accept
Very generic interview questions
Customer Service Associate applicants have rated the interview process at TTEC with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 19 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Associate according to 11 Glassdoor interviews include:
Skills test: 21%
Phone interview: 18%
Group panel interview: 13%
Drug test: 13%
Background check: 10%
Presentation: 10%
IQ intelligence test: 8%
Other: 3%
Personality test: 3%
One on one interview: 3%
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