I applied in-person. I interviewed at TTEC (Bacolod, Bacolod) in Jun 2016
Interview
My hiring process took roughly a month. The day I submitted my application is the same day I had my intial interview and took the exam. Unfortunately, the account where I want to be assigned to was not hiring any agents so I had to wait for a week for a call back. A week after my application, I had to take another exam for a specific LOB. On the third week, I had my panel interview with the site supervisors.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.