I applied online. The process took 2 weeks. I interviewed at TTEC (Toronto, ON) in Mar 2020
Interview
Was sent an email to join a presentation in a zoom room. It was a group interview/presentation that consisted of about 17 other candidates and lasted about an hour. The recruiter went over a brief overview of the company and the position after which each of us was briefly asked to speak about our customer service experiences and the hours we are available to work. Overall very informal and relaxed. After the presentation, we were told that each of us would be contacted by phone to discuss the open positions that were available and would be a good fit for us.
Interview questions [1]
Question 1
Tell us about your experience in customer service
How did you hear about the position
What hours are you willing to work
I applied online. The process took 1 week. I interviewed at TTEC (Columbia, SC) in May 2023
Interview
A group interview split into different rooms to ask general behavioral questions related to the job. They then had everyone pick a schedule that best fits their needs and offer letter was sent shortly afterwards
I applied through a recruiter. The process took 3 days. I interviewed at TTEC (Halifax, NS) in Nov 2022
Interview
Great! All responses were provided in a shared/ open environment between all other new hires, allowing for a more transparent process. Breaking the ice with a deconstructed version of a traditional introduction.
It is a group video interview using Zoom. I would day about 10 people. Fun and informative . Everyone introduces themselves then are asked a question individually. Waited about 2 weeks for a acceptance.
Customer Service Representative Work From Home applicants have rated the interview process at TTEC with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative Work From Home roles take an average of 12 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Representative Work From Home according to 11 Glassdoor interviews include:
Group panel interview: 24%
Background check: 15%
Drug test: 15%
Phone interview: 12%
Presentation: 12%
Skills test: 12%
IQ intelligence test: 3%
Other: 3%
Personality test: 3%
One on one interview: 3%
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