I applied online. I interviewed at TTEC in Oct 2020
Interview
Phone interview, typing and mock customer service questions, as well as a internet speed test. The whole process took no longer than 30 to 45 minutes. After the test you will be notified if they would like to offer you a position contingent to your background check
Interview questions [1]
Question 1
Name a time you had to meet a monthly quota? And how did you make you sure you met it?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.