I applied online. I interviewed at TTEC (Ypsilanti, MI) in Oct 2020
Interview
Step 1 apply on the company website and then you will get a follow up email asking you to attend an interview. The 1st interview is a large group interview done on zoom. After this group interview I got a job offer I could accept or decline within an hour. Then there are follow up technical/computer checks to make sure that you have the right software to run their work programs.
Interview questions [1]
Question 1
Do you have at least 6 months experience in customer service?
Tell me about a time that you handled a difficult customer?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.