I applied online. The process took 1 day. I interviewed at TTEC (Springfield, MO) in Aug 2011
Interview
There's two interviews that cover background experiences, hypothetical situations, as well as why you're interested in the company. The interviews are conducted by supervisors. There are skills test that you take on the computer that assess personality as well as simulation.
Interview questions [1]
Question 1
There weren't any surprise questions. Most everything you'll be asked deals with either hypothetical situations or past situations at previous jobs.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.