I applied through an employee referral. I interviewed at TTEC (Guba, Cebu City) in Jan 2021
Interview
Sign in to the link then Initial interview next is the Assessment composed of 5 parts (logic, grammar, comprehension, listening, picture story, psychological test) and lastly Final interview with the operations manager
Interview questions [1]
Question 1
Tell me about yourself
Expectations from the company
What is a call center
Thank you for letting us know your experience with us! We make sure that you undergo the significant & flexible hiring procedure as possible. We wish you all the best and more learning experiences throughout your career at TTEC!
Other Customer Service Representative (CSR) Interview Reviews for TTEC
The interview process with TTEC was not as organized as I expected. I applied for the position and received an email to complete the required assessment the same day. After completing the assessment, I received a text message inviting me to schedule an interview with their Virtual Recruiter. The virtual interview was extremely easy and questions were based on past experiences in customer related roles and how well I handled telephone calls or in-person interactions with angry customers. After the virtual interview, I was asked to take an assessment that I had already completed and to schedule an interview. Each time I check the company website to schedule an interview, the slots are already filled.
Interview questions [1]
Question 1
My past experiences in customer related roles and how well I handled telephone calls or in-person interactions with angry customers.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
