Group Interview, very relaxed. I did well, followed up with talent acquisition, was informed I was accepted, was told to watch for an offer email, Haven't heard back from them as of yet. To be fair, I may be overqualified.
Interview questions [1]
Question 1
Any experience in customer service? What skills and or qualities do you bring to the table for a CSR position? Elaborate. Are you bilingual? Do you have any Call Center experience? If so, elaborate. Are you looking for full time or part time?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.