I applied online. The process took 2 days. I interviewed at TTEC (Concord, NC) in Apr 2022
Interview
The call will last approximately 60 minutes and will be held in Zoom. Please join via phone, internet, and webcam. You MUST be on the computer that you plan to use for work. This interview will assess your computer navigation skills, multitasking skills, and your customer service experience. Please be prepared to participate and interact with your recruiter.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.