I applied online. I interviewed at TTEC (Saint John, NB) in Apr 2022
Interview
Everything was online, we did a test and then we had an interview via Zoom. Smooth and clear. The tests were in an online setting, which I think it's great, because you don't have to go to the workplace to pass the selection stage. You have to test your computer and internet to be able to work from home and it was also a clear and easy process.
Interview questions [1]
Question 1
They ask you different questions about customer service, such as "if a customer is angry and you can't provide the answer they want, what would you do?"
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.