I applied online. The process took 6 days. I interviewed at TTEC (Toronto, ON) in Jul 2022
Interview
I was invited for an interview. The email mentioned I should have my audio and camera on.
When I joined the interview, it was a group interview - which I thought should have been mentioned on the first email and wasn't. Also, the interviewer was not with the camera on, which was very weird to me.
Maybe this is just my personal impression, but the interview felt very weird to me.
Interview questions [1]
Question 1
Why I wanted this position.
My experience with customer service.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.