I applied online. I interviewed at TTEC (Phoenix, AZ) in Jun 2013
Interview
Sales aptitude, computer skill evaluation. Hiring interview with a floor supervisor who asked basic questions regarding my work history, specifically, customer service and call center background. Contacted the following day with a job offer.
Interview questions [1]
Question 1
General questions regarding work history and objectives.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.