I applied online. The process took 2 weeks. I interviewed at TTEC (Denver, CO) in Sep 2011
Interview
over the phone group interview and also group interview with job offer. this was a mass hiring due to the holiday ramp season.. i knew if i could get on then i would be kept on after from seasonal agent to perm part time in less then 6 months
Interview questions [1]
Question 1
about customer service what you would do in different cases
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest