I applied online. I interviewed at TTEC (Toronto, ON) in Jan 2023
Interview
It was a virtual panel interview consist of 20 people but in my case we were only 7-8 and we were asked individually about customer service questions atleast 2 questions each person.
Interview questions [1]
Question 1
What characteristics will you bring to customer service
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest