Customer Service Representative applicants have rated the interview process at TTEC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 592 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Representative according to 592 Glassdoor interviews include:
Skills test: 16%
Drug test: 13%
Background check: 13%
Phone interview: 12%
Group panel interview: 11%
One on one interview: 9%
Personality test: 9%
Presentation: 8%
IQ intelligence test: 7%
Other: 2%
Here are the most commonly searched roles for interview reports -
First you need to make some computer tests. The computer are old and the software is not the most usable. It is common that people fail the tests, not because they don't know, but for the aplication design.
Then you need to make a test by telephone. You answer the questions using the keypad.
Then they interview you.
Interview questions [1]
Question 1
If a were an animal, what kind of animal would I like to be.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.