I applied online. The process took 1 day. I interviewed at TTEC (Amherst, OH) in Feb 2011
Interview
It was very brief and not at all personal. I felt as if though I was just being shuffled through a system which became more clear as the process lingered. I was only a number to the company, one that was there to make them money as quickly as possible. It was a strange feeling knowing that there was little regard for me as a new employee.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.