I applied online. I interviewed at TTEC (Bakersfield, CA) in May 2023
Interview
The interview process consists of a virtual hiring event followed by a phone interview. The virtual hiring event is pretty straightforward. You're on Zoom with various other prospective job candidates and they mostly discuss what is expected of us and what the company does. Afterward, they'll ask people individually why they are a good fit for the job. If you make it to the phone interview it is quite long but straightforward.
Interview questions [1]
Question 1
Describe a scenario where you've had to provide customer service to an uncooperative, irate customer. How did you handle the situation?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest