I applied in-person. The process took 2 days. I interviewed at TTEC (Quezon City, National Capital Region) in Dec 2013
Interview
TELETECH UP-AYALA TECHNOHUB: The first process is the Online Examination and if you passed the Online Exam the next process is the Interview like the Initial Interview you will be ask about yourself and more common questions and if you passed the interview the last process is the Call Simulation(before the call simulation the HR review and coach us first which really took me by surprised!)
Interview questions [1]
Question 1
After the Call Simulation; you will be interviewed again by the HR asking what the call is all about,what did you do,why did you choose this, how did you end the call.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.