I applied online. I interviewed at TTEC (New York, NY) in Oct 2023
Interview
Interview process is very fair and easy . I feel as I got the job but it’s been 4 weeks and I haven’t heard anything back . It sucks cuz I really wanted to work for ttec . I do see that they are unorganized I’ve never waited this long to hear back from a job .im still waiting for an offer . It’s been 1 month .
Other Customer Service Representative Interview Reviews for TTEC
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.