I applied online. I interviewed at TTEC (Montreal, QC)
Interview
We were interviewed in groups of 8 people ,we were all asked two questions each.The interview lasted for less than 30 minutes and we were told to turn on our cameras all through.The interviewer never turned on her camera ,but only shred her screen
Interview questions [1]
Question 1
What are your strengths,weaknesses and what is customer service to you?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.