I applied online. The process took 2 weeks. I interviewed at TTEC (New York, NY) in Nov 2015
Interview
Very short and easy. I heard that it was going to be pretty difficult but I would have to disagree. The hiring managers were very nice and wanted to get to know who I was as a person. I think that if you have plenty of experience in customer service then the interview will be very easy and effortless.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest