Customer Service Representative (CSR) applicants have rated the interview process at TTEC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 9 days to get hired, when considering 593 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Representative (CSR) according to 593 Glassdoor interviews include:
Skills test: 16%
Drug test: 13%
Background check: 13%
Phone interview: 12%
Group panel interview: 11%
One on one interview: 9%
Personality test: 9%
Presentation: 8%
IQ intelligence test: 7%
Other: 2%
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The process took 1 day. I interviewed at TTEC (Clark) in Sep 2024
Interview
The interview process at Assurion was a positive experience. It started with a phone screening, where I discussed my background and interest in the role. The interviewer was friendly and engaging, making me feel at ease.
The next step was an in-person interview with the hiring manager. We discussed my resume in detail, and they asked me some basic questions about my experience and skills. I felt prepared for these questions and answered them confidently. The hiring manager was impressed with my knowledge and enthusiasm.
The final stage was a panel interview with a group of team members. This was a great opportunity to learn more about the team dynamics and the company culture. The panel asked me some behavioral questions, such as how I handle stressful situations and how I work in a team environment. I used the STAR method to answer these questions, providing specific examples from my past experience.
Overall, the interview process at Assurion was well-organized and professional. The interviewers were all friendly and helpful, and I felt comfortable throughout the process. I was impressed with the company culture and the team's dedication to customer service.
Interview questions [1]
Question 1
The interview at Assurion was pretty standard. They asked me about my past experience, my strengths and weaknesses, and why I was interested in the role. I also had to describe a time I had to deal with a challenging customer.
The interview process with TTEC was not as organized as I expected. I applied for the position and received an email to complete the required assessment the same day. After completing the assessment, I received a text message inviting me to schedule an interview with their Virtual Recruiter. The virtual interview was extremely easy and questions were based on past experiences in customer related roles and how well I handled telephone calls or in-person interactions with angry customers. After the virtual interview, I was asked to take an assessment that I had already completed and to schedule an interview. Each time I check the company website to schedule an interview, the slots are already filled.
Interview questions [1]
Question 1
My past experiences in customer related roles and how well I handled telephone calls or in-person interactions with angry customers.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest