I applied online. The process took 1 day. I interviewed at TTEC
Interview
Applied online thru Jobstreet. The same day that I submitted my application, the company called me and asked some basic questions regarding my resume. My resume was scheduled the day after. The day of the interview, first I had an online assessment. Basic personality exam, a little bit of math, and listening exam. After that, I waited for an hour before my name was called for an interview. then after that interview, I was given 15 minutes to review and watched a clip for the call simulation. I passed the exams and the initial interview but unfortunately failed the call simulation but after that, I also took the online exam for non-voice account position. They said I passed and they will going to call me after. But until now, I haven't received any calls from them. hahaha
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.