I applied online. The process took 1 week. I interviewed at TTEC (Birmingham, AL) in Nov 2024
Interview
It was a group interview, which wasn't too bad. They mostly asked general questions about customer service and your experience. They also ask if you can have 100% attendance for the first 90 days of training and if you can work within the hours for the job.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.